Terms of Service

Last updated: November 11, 2026

These Terms of Service (“Terms”) govern your use of ERP Agent One, including our website at erpagentone.com and the ERP Agent One software (together, the “Service”). The Service is provided by ERP Agent One Pvt Ltd, a company registered in India (“we”, “us”, “our”).

By starting a free trial, buying a subscription or using the Service, you agree to these Terms on behalf of yourself and the organization you represent (“you”). If you do not agree, do not use the Service.

1. The Service

ERP Agent One is an AI assistant for SAP Business One. It is installed on a server you control, connects to your SAP Business One system, and answers questions about your business data in plain English. To produce answers, the Service uses a third-party AI provider, as described in section 7.

2. Accounts

You are responsible for keeping your login details secure, for the users you add, and for all activity under your account. Tell us promptly at support@erpagentone.com if you suspect unauthorized use.

3. Free trial

We may offer a free trial (currently 15 days, 1 user and 100 questions). No payment details are needed. The trial ends automatically when the trial period or question limit is reached. We may change or withdraw the trial offer at any time.

4. Subscriptions and payment

  • Paid plans are billed in advance, monthly or annually, in US dollars, at the price shown when you subscribe.
  • Subscriptions renew automatically for the same period unless cancelled.
  • Each plan includes the number of users and questions listed on our Pricing page.
  • Prices exclude any taxes, bank charges or currency conversion fees, which are your responsibility.
  • We may change prices with at least 30 days’ notice. Changes apply from your next renewal.
  • If a payment fails, we may suspend access until it is resolved.

5. Cancellation

You can cancel at any time. Cancellation takes effect at the end of your current billing period. You keep access until then, and you will not be charged again.

6. Refunds

Payments are non-refundable, including for partially used billing periods, except where the law requires otherwise. See our Cancellation & Refund Policy.

7. Your data and AI processing

You keep all rights to your data, including the data in your SAP Business One system (“Customer Data”). The software runs on your own server and connects to SAP Business One directly. To answer a question, the question and the Customer Data needed to answer it are sent securely to our AI provider for processing. That data is not stored by us or used to train AI models.

You confirm that you have the right to process Customer Data in this way, and you are responsible for the access rights of the users you add.

8. AI-generated answers

Answers are generated automatically and may sometimes be incomplete or wrong. They support your decisions but do not replace professional judgment. Check important figures in SAP Business One before relying on them for financial, tax, legal or other significant decisions.

9. License and acceptable use

While your trial or subscription is active, we grant you a non-exclusive, non-transferable license to install and use the software within your organization, for the number of users in your plan. Licenses are tied to the server they are activated on. You must not:

  • copy, resell, sublicense or share the software or license keys outside your organization;
  • reverse engineer, decompile or try to bypass license controls, except where the law allows;
  • use the Service unlawfully, or in a way that harms the Service, our AI provider or others.

10. Support and availability

Support is provided by email at support@erpagentone.com. We work to keep the Service available and up to date, but we do not guarantee it will be uninterrupted or error-free. Because the software runs on your server, availability also depends on your own infrastructure, network and SAP Business One system.

11. Intellectual property

We own the Service, the software and all related intellectual property. These Terms do not transfer any ownership to you. If you send us feedback, we may use it without obligation to you.

12. Disclaimer

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, to the extent permitted by law.

13. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data or business, arising from the Service. Our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim.

14. Suspension and termination

We may suspend or end your access if you materially breach these Terms or fail to pay. When your subscription ends, your license ends and you must stop using the software.

15. Consulting services

SAP Business One consulting services are separate from the Service. They are quoted, invoiced and governed by a separate written agreement.

16. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new date, and tell paying customers about material changes by email. Continuing to use the Service after a change means you accept it.

17. Governing law

These Terms are governed by the laws of India. The courts of Indore, Madhya Pradesh, have exclusive jurisdiction.

18. Contact

ERP Agent One Pvt Ltd
support@erpagentone.com

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