Privacy Policy

Last updated: November 11, 2026

This policy explains how ERP Agent One Pvt Ltd (“we”, “us”) collects and uses personal information through our website, erpagentone.com, and the ERP Agent One software (the “Service”).

1. Who we are

ERP Agent One Pvt Ltd, a company registered in India. Contact: support@erpagentone.com.

2. Information we collect

  • Contact form: your name, email, company, the topic you choose, your SAP B1 database type (optional) and your message.
  • Trial registration: your name, email and company, sent when you activate a free trial.
  • Account and billing: name, email, company, billing address and order history. Card payments are handled by our payment provider. We do not store full card numbers.
  • License information: license keys and a technical identifier of the server the software is installed on, used only to validate your license.
  • Website data: essential cookies and standard technical information, such as IP address and browser type, used to run and secure the website.

3. Your SAP data

The software runs on your own server and connects to SAP Business One directly. We do not receive a copy of your SAP database. To answer a question, the question and the data needed to answer it are sent securely to our AI provider for processing. That data is not stored by us or used to train AI models.

4. How we use information

  • To provide trials, subscriptions, licenses and support
  • To reply to your enquiries
  • To process payments and keep billing records
  • To secure the website and prevent misuse
  • To send service and account emails. We only send marketing emails if you agree, and you can opt out at any time.

5. Who we share it with

We do not sell personal information. We share it only with service providers that help us run the Service, such as our hosting provider, email provider, payment processor and AI provider, and only as needed for that purpose. We may also disclose information when required by law.

6. International transfers

We are based in India, and our service providers may process information in other countries, including the United States. We take reasonable steps to keep it protected.

7. Retention

We keep personal information only as long as needed for the purposes above, or as required by law, for example for tax and accounting records.

8. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections. No system is completely secure, but we work to keep your data safe.

9. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, withdraw consent, or object to certain uses. To make a request, email support@erpagentone.com. We will respond within a reasonable time.

10. Children

The Service is for businesses and is not directed at children.

11. Grievance officer

For privacy questions or complaints, contact our grievance officer:
Himanshu Shekhar
support@erpagentone.com
ERP Agent One Pvt Ltd

12. Changes to this policy

We may update this policy. We will post the new version on this page with a new date.

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